Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide to us when you contact us, fill out a form on our website, call or email us, or enroll in our services. This may include:

• Your name, phone number, email address, and mailing address
• Information you share with us about your care needs or eligibility for the TBI or NHTD Medicaid Waiver programs
• Any other information you choose to include in a message to us

We may also automatically collect limited technical information when you visit our website, such as your browser type, device type, and pages visited, to help us understand how our site is used.

How We Use Information

We use the information we collect to:

• Respond to your inquiries and communicate with you about our services
• Coordinate and provide the services described on this website
• Maintain accurate records for administrative and program-reporting purposes
• Improve our website and the way we communicate with visitors

We do not use your information for any purpose unrelated to providing or improving our services without your consent.

Medical & HIPAA Information

As a provider of services connected to New York State's Medicaid Waiver programs, we may receive or maintain information related to your health or care needs. We are committed to handling this information responsibly and limiting its use to purposes related to coordinating and delivering your care.

If you have specific questions about how your health-related information is handled, or would like to request access to or correction of your records, please contact us using the information at the bottom of this page.

Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:

• With New York State Medicaid or waiver program administrators, where required for program participation
• With care team members or service coordinators directly involved in your care
• With service providers who help us operate our business, such as scheduling or administrative support, under appropriate confidentiality obligations
• When required by law, court order, or government request

Your Rights & Choices

You may contact us at any time to ask what information we have on file for you, request a correction, or ask us to delete information we no longer need to retain for legal or program-related reasons. You may also unsubscribe from any non-essential email communications at any time by contacting us directly.

Cookies & Website Data

Our website may use cookies or similar technologies to support basic site functionality and to help us understand how visitors interact with our pages. You can choose to disable cookies through your browser settings; doing so may affect how some parts of the website function.

Data Security

We use reasonable administrative and technical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. While we work to protect your information, no method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children through our website. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page along with a revised "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us: